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Terms and Conditions

COPYRIGHT AND TRADEMARK

All content appearing on this site, including but not limited to text, logos, graphics, icons, images, as well as the selection, assembly, and arrangement thereof, are the property of PIVOT & PIN. Copyright © 2026 PIVOT & PIN. All rights reserved.

Content appearing on this site may be used only for the purpose of ordering from PIVOT & PIN or purchasing PIVOT & PIN products. No materials may be copied, reproduced, modified, republished, uploaded, shared, posted, transmitted, or distributed in any form or by any means without our prior written permission.

All rights not expressly granted herein are reserved. Any unauthorized use of content appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal and/or civil penalties.

PAYMENT

Currently, PIVOT & PIN accepts payment via credit or debit card, or instalments via Atome. Orders placed via credit, debit, or Atome instalments are processed in Malaysian Ringgit.

ORDERING PRODUCTS

For in-stock items, products are sold on a first-come, first-served basis. In the unlikely event that an order has been received for a product that is unavailable, a full refund will be issued.

ORDER ACCEPTANCE

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

PIVOT & PIN reserves the right, at any time after receipt of your order, to accept or decline your order for any reason, or to supply less than the quantity you ordered of any item.

THIRD PARTY LINKS

PIVOT & PIN may, from time to time, link to sites operated by third parties. However, even if the third party is affiliated with PIVOT & PIN, we have no control over these linked sites, all of which have separate privacy and data collection practices independent of PIVOT & PIN.

EXCLUSION OF WARRANTIES

The parties agree that there is no representation or warranty made or given by PIVOT & PIN, whether in fact or in law, that its merchandise is suitable for any particular use or purpose.

The suitability of said merchandise for the use as contemplated by the purchasing party is the sole responsibility of the purchaser and is, in all respects, to be ascertained by the purchaser’s own review and testing.

PIVOT & PIN makes no warranty, express or implied, including without limitation as to specific physical or chemical properties, qualities or characteristics, or uniformity and flammability of the goods specified in this contract.

CLAIMS

It is the purchaser’s obligation, in advance of purchase and before processing any goods, to make such tests and inspections as may be necessary to determine that the delivered goods are satisfactory for the purchaser’s requirements, processes, and production.

All claims of any kind, nature, or description are barred and waived unless made in writing. The purchaser shall be deemed to have accepted the goods, and the right to cancel, reject, or claim damages shall expire unless:

  • (i) A written and detailed claim is received by PIVOT & PIN within ten (10) days from the date of delivery for all claims other than latent defects; or
  • (ii) Within sixty (60) days from the date of delivery if the claim relates to a latent defect.

LIMITS OF PIVOT & PIN’S LIABILITY

A. Notwithstanding anything to the contrary herein, PIVOT & PIN shall not have any liability whatsoever with respect to any merchandise claimed to be defective unless, within ten (10) days after the purchaser’s claim, PIVOT & PIN receives representative samples of the allegedly defective merchandise and is given an opportunity to examine such goods at a place convenient to PIVOT & PIN.

PIVOT & PIN shall be entitled, within thirty (30) days of the date of delivery, to replace the merchandise claimed to be defective, provided that the goods are in the same condition as originally delivered. Such replacement shall bar any further claims by the purchaser with respect to the original merchandise.

If PIVOT & PIN does not replace the merchandise, then at its option, it may:
(i) cancel the contract as to the merchandise not replaced; or
(ii) require the purchaser to retain the merchandise, in which case PIVOT & PIN’s liability shall not exceed the contract price of the merchandise claimed to be defective, less the fair market value of the goods on the date of delivery.

B. In no event shall the purchaser be entitled to, nor shall PIVOT & PIN be liable for, any indirect, special, or consequential damages of any kind, including but not limited to loss of profits, promotional or manufacturing expenses, injury to reputation, or loss of customers or goodwill.